Frequently asked questions

What is the Box Truck Network


In a nutshell, the Box Truck Network is an association of small to medium size motor carriers that consist primarily of Straight Trucks ad Sprinter Vans. We do have carriers who have cargo vans, however, that is not the type of vehicle we focus on.




How Long Has The Network Been Around?


The network was formed in 2018 with a Launch in 2019 at a Kickoff Event in Atlanta GA. From the humble beginnings of our company, the network has grown both in vision and opportunity, dealing with both victories and trials along the way!




Are You A Broker?


While this is the second most asked question, we believe it is warranted a good response. The Box Truck Network is NOT a broker. We actually partner with brokers and logistics companies as well as direct shippers, manufacturers, and people who ship freight. We do partner with many brokers which include multi-billion companies down to small mom & pop shippers.




What Is The Box Truck Direct?


We do have a platform called the Box Truck Direct which is offered as an alternative to traditional LTL movements. We believe that we can offer competative rates and better transit times for our customers without compromising service and satisfaction. Only member are allowed to participate in this platform and only members are eligible to apply to be a contract carrier for many of our programs.




Do You Have A Load Board?


This is probably our most frequently asked question. This has indicated to us that there is a large demand for an outlet that will provide freight opportunities for Straight Truck drivers in this particular area of the trucking industry. While we do have a load board, it is only used in conjunction with using the Truck Posting feature. This means that if you do not post your truck AND keep it updated, you most likely will not see any loads on the board that would be available for your truck.




Do You Charge To Be A Member Of The Box Truck Network?


We are a paid membershiip organization that requires participation from our members. We only want members who are serious about their business and are committed to keeping their safety record and service level at the highest standard possible. Our dues are used to perform the following functions: Perform a thorough DOT check, do a criminal background check on the drivers who participate in our organization, and upload and maintain your profile in our system. The fee is yearly as the steps taken when you joined will be retaken at your annual enrollment period. Part of the rason we are a paid member group of carriers is that we are able to offer you benefits in addition to loads so that the cost savings can be brought to your company from ours. Our purpose is to help you be profitable and grow your business.




How Does Your Truck Posting Feature Work?


As you can see on the front page of our website, we have a page where trucks can be listed. This is so our customers, dispatchers and available loads team can check which of our trucks are available and where they currently are located. As previously mentioned, we will only post loads for trucks that are actively use the Truck Posting feature. The feature is programmed to remove any inactive listings after a certain amount of time. This feature is very useful for our shippers and brokers who contact us on a regular basis looking for trucks. Our truck posting board iallows our members to be engaged with shippers and brokers who are looking for capacity in certain areas. We look at the truck listing board as a proactive way for customers to see what our members are driving and where and when they will be available to haul a load.




Do You Offer Any Other Freight Finding Services?


The answer is yes. We do have dispatchers that are assigned to members who agree to have us help the fiind freight. As said earlier, we charge 10% commission for finding freight for participating members. Include in the 10% is any paperwork inv0lved with booking the load.




Is There A Fee for Finding Members Loads?


We do charge a standard rate of 10% for any load we find for our members. Our members are not obligated to use us to find freight for them, however, we do charge a percentage (%) for freight that we personally bring to your door. While we do not take money off of loads you book through the load board, we do charge for loads brought to you by our dispatchers. Also, we charge 10% for any loads booked through any of our available programs, such as Box Truck Connect.




Does My Safety Score Matter If I Want To Become A Member?


Absolutely! We only want members who can assure our clients that they are safe reliable carriers without the risk of accident or breakdown who will be delivering their freight. As you can see below, having a warning symbol on any of the CSA catagories below is not a good sign of being a safe carrier. (From Left to Right: The catagories are: Unsafe Driving, Hours of Service, Vehicle Maintenance, Drugs/Alcohol, & Driver Fitness.) When we do perform a DOT check, we will let you know if you do not pass our standards. If you do not, your application will be denied and we will not charge you a membership fee. We will discuss options to help fix your DOT score.




How Old Does My MC Number Have To Be To Become A Member?


Your MC (Motor Carrier) number does not have to be a certain age to be part of the Network. We do want you to know that while it is hard to get business as a new carrier, we offer options to you while you are aging your MC. Most shippers would like to see you in business for at least 90-120 days. Some of our Box Truck Direct Platform clients are more lenient to new authorities. Reach our and ask us for more infor about the how we can help you as a new carrier.




Do I, The Owner, Need To Pass A Criminal Background Check?


The answer is Yes. Because of the nature of our business, we need to review the background of our members, with written approval. If you do not pass, you may appeal via email regaridng the denial and why you should be considered. While we do review all of our members background checks with great confidentiality, we will consider each case on appeal. This is separate to drivers being background checked. If you pass the DOT check and not the background check, there is no refunds of the membership application fee. The reason for this is that most carriers are not aware of their DOT scores, but everyone is aware if they have a felony.




Do My Drivers Need To Be Background Checked?


Only if they are part of any contracts or platforms that we offier. Each background check is $25 and is nonrefundable. If a driver is replaced, a background check is required to start working. If the member fails to inform us of the change, the membership may be terminated.





The Box Truck Network, LLC

2000 W. Pioneer Parkway, Ste 10D | Peoria, IL 61615 | 309-571-7330

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support@boxtrucknetwork.com   sales@boxtrucknetwork.com